FAQs

  • How long will my order take?
    • We will process your order as soon as payment has been received. Local orders (within South Africa) are sent with a door-to-door courier service, within 4-5 working days. 
  • Do you ship internationally?
    • We offer delivery worldwide. Please visit our international website, if you are based outside of South Africa.
  • Does the watch come with a battery?
    • Yes, your watch comes with an estimated 2-3 year changeable battery. The film on the glass face can be removed.
  • How do I change the watch battery?
    • A qualified jeweler is to be used when changing your battery.
  • Does the watch come with a guarantee?
    • Yes, your watch comes with a six (6) month guarantee on the watch casing (made from ecologically sustainable carbonate bamboo)
    • Both the Japanese Miyota Movement & the leather strap are guaranteed for a period of ten (10) months
    • We will require your dated guarantee card or proof of purchase, to process any guarantee requests. Please see further details under the Product Info page on our website.
  • Is my watch waterproof
    • No. Your watch is splash proof only. What this means is that it will only be protected should you accidentally splash water droplets onto your device, e.g. accidentally climbing into the shower, and removing it within a short space of time. 
    • Total immersion of your watch underwater, will likely lead to the seizing up of the internal movement. 
    • Your leather strap is a natural product, it isn't completely waterproof. A wet leather watch strap can stain, which can cause it to lose its colour or deteriorate sooner than expected. 
    • As a general rule of thumb, avoid exposing your watch to water. 
    • We do not cover claims against water damage under our guarantee.
  • How do I submit a defective product?
    • Please email us at info@bamboorevolutionsa.com and include a copy of your guarantee or a proof of purchase, as well as a description of the defective product and an image if defect is visible.
  • How do I change or cancel my order?
    • Please contact us as soon as possible, in order for us to change or cancel your order before it is sent. You can email us at info@bamboorevolutionsa.com or submit a contact form via our website.
  • What is the return policy?
    • You have the right to return any/all products you have purchased directly from our website within 10 days of receiving the item. 

      The product(s) must be unused – in its original packaging - and still in the same new condition, as when the watch was received.

      Products purchased directly from our website must be returned to our warehouse for a return and full refund to be made; product(s) cannot be returned in a local retail store.

      Logistics fees will be for the account of the customer.

      Bamboo Revolution does not take responsibility for any items damaged or lost during the return shipping/logistics.

  • Was my order successful?
    • If money has been captured from your account, your order has reached us and will be processed. Your order confirmation email will be sent to the email address that you used when placing your order.
  • How do I place an order?
    • To place your order, select the item/s that you wish to purchase and add it to your shopping cart. Then, proceed to checkout, where you will be required to fill in your personal information, including a physical address and contact number for delivery. Be sure to complete all of the steps in the checkout and payment procedure, to ensure that we are able to capture and ship your order as soon as possible.
  • Where can I find a stockist?
    • Please find the list of stockists within your region, under the ‘Stores’ page on our website.
  • How can I get my watch repaired?
    • We strongly recommend using a professional jeweler, for any watch repairs. If your watch is still within its 10-month guarantee and your fault is covered by our guarantee, email us at info@bamboorevolutionsa.com for further assistance.
  • Can I change my watch strap myself?
    • You can change your watch strap yourself, using a spring bar tool. Remember that the watch casing is made from bamboo; therefore, extra care should be taken when changing your strap. A new watch strap can be purchased via the ‘Shop Collection’ page on our website.