FAQs

  • What is the shipping cost
    • Delivery is FREE for all orders in South Africa
    • Do you ship internationally?
      • We offer delivery worldwide. Please¬†visit our¬†international website, if you are based outside of South Africa.
    • How long will my order take?
      • Purchased ‚ÄĚProducts‚ÄĚ will be dispatched within (48) business working hours of¬†Bamboo Revolution¬†receiving confirmation of payment.¬†Delivery will take between 1-4 working days depending on geographical location within South Africa.¬†
    • What are the product guarantees?
      • Watch case - six (6) month guarantee;¬†
      • Watch movement straps -¬†six (6) month guarantee;¬†
      • Sunglass lenses - three (3) month guarantee (this does not include lens scratches);¬†
      • Sunglass frames - three (3) month guarantee, normal use.¬†
      • In cases of damage caused by persons, no refund will apply.
      • We will require your dated guarantee card or proof of purchase, to process any guarantee requests. Please see further details under the Product Info page on our website.
    • Does the watch come with a battery?
      • Yes, your watch comes with an estimated 2 year lasting & changeable battery. The film on the glass face can be removed.¬†
    • How do I change the watch battery?
      • A qualified jeweler is to be used when changing your battery.
    • Is my watch waterproof?
      • No. Your watch is splash proof only. What this means is that it will only be protected should you accidentally splash water droplets onto your device, e.g. accidentally climbing into the shower, and¬†removing it within a short space of time.¬†
      • Total immersion of your watch underwater, will likely lead to the seizing up of the internal movement.¬†
      • Your leather¬†strap is a¬†natural product, it isn't completely waterproof. A wet leather watch strap can stain, which can cause it to lose its colour or deteriorate sooner than expected.¬†
      • As a general rule of thumb, avoid exposing your watch to water.¬†
      • We do not cover claims against water damage under our guarantee.
    • How do I submit a defective product?
      • Please complete the following form¬†https://bamboorevolution.world/pages/log-a-fault
      • Or email us at info@bamboorevolutionsa.com and include a copy of your guarantee or a proof of purchase, as well as a description of the defective product and an image if defect is visible.¬†
    • How do I change or cancel my order?
      • Please contact us as soon as possible, in order for us to change or cancel your order before it is sent. You can email us at info@bamboorevolutionsa.com or submit a contact form via our website.¬†
    • What is the return policy?
      • In the unlikely event that you do not like your Bamboo Revolution product, you have the right to return any/all products you have purchased directly from our website¬†within 10 days of receiving the item.¬†

        The product(s) must be unused, in its original packaging, and still in the same new condition, as when the watch was received. Where relevant, all stickers attached. 

        Products purchased directly from our website must be returned to our warehouse for a return and full refund to be made; product(s) cannot be returned in a local retail store. 

        Shipping expenses will be for the customers account. 

        Bamboo Revolution does not take responsibility for any items damaged or lost during the return shipping. 

        Refunds do not apply to "items on sale." 

        Once your return has been received and inspected, we will send you an email to notify you that we have received your returned item. We will also inform you of the approval or rejection of your refund or replacement. If you are approved, then your refund will be processed and paid into your bank account within 30 days. Shipping Costs NOT Included in the refund.

    • Was my order successful?
      • If money has been captured from your account, your order has reached us and will be processed. Your order confirmation email will be sent to the email address that you used when placing your order.
    • How do I place an order?
      • To place your order, select the item/s that you wish to purchase and add it to your shopping cart. Then, proceed to checkout, where you will be required to fill in your personal information, including a physical address and contact number for delivery. Be sure to complete all of the steps in the checkout and payment procedure, to ensure that we are able to capture and ship your order as soon as possible.
    • Where can I find a stockist?
      • Please find the list of stockists within your region, under the ‚ÄėStores‚Äô page on our website.¬†
    • How can I get my watch repaired?
      • We strongly recommend using a professional jeweler, for any watch repairs. If your watch is still within it's six (6)¬†month guarantee period, and your fault is covered by our guarantee, then email us at info@bamboorevolutionsa.com for further assistance.¬†
      • We also offer an in house repair service at a nominal fee
    • Can I change my watch strap myself?
      • You can change your watch strap yourself, using a spring bar tool. Remember that the watch casing is made from bamboo; therefore, extra care should be taken when changing your strap. A new watch strap can be purchased via the 'watch'¬†page on our website.¬†
      • What size watch strap am I?
        • Bamboo Revolution categories watch strap lengths into 2 sizes:¬†
          • Small (20cm)¬†
          • Large (23cm)¬†
        • Step1:¬†Grab a piece of string or a shoelace ‚ÄĒ wrap it around your wrist, and mark off where the string comes together.¬†Then, lay that length of string flat against a ruler. Voila! That's your wrist size measurement.¬†
        • Step2:¬†Use the sizing chart below to determine which size is best for you.¬†
        • Top Tip:¬†If you are on the upper end of the spectrum, i.e. an 18cm circumference¬†wrist, then size up to a Large.¬†
        • Here are 3 practical examples on our Original Range:¬†
        • If your wrist is 16cm in circumference - then you are a SMALL.¬†
        • If your wrist is 19cm in circumference - then you are a LARGE.¬†
        • If your wrist is 18cm in circumference - then although you are both a SMALL & LARGE, rather size up to a Large.¬†If you are uncertain, then feel free to email your wrist circumference to us, and we will gladly assist you.
          Bamboo Revolution Sizing chart